Shipping

Orders will typically be processed on the following business day and ship within two to three business days thereafter.  Custom orders will be shipped upon completion.

Domestic Shipping

All U.S. orders qualify for FedEx 2-day shipping at a flat rate of $25 and require a signature upon receipt.  Orders are typically processed within 24 hours of receipt.  We will contact you via email if there are any issues with your orders.

We insure all packages against theft and accidental damage while in transit.  Once the package is delivered and signed for, we are no longer liable.  Orders cannot be delivered to PO Boxes or APO/FPO addresses.

International Shipping

All international orders will be subject to a fixed shipping charge of $40 as well as taxes, customs, duties, and fees based upon the destination country and the item(s) ordered.  The recipient of the shipment is the importer on record in the destination country and is responsible for all import fees, taxes, customs, duties and any other applicable fees.  All orders will be shipped fully insured via FedEx International.

guitam.com does not process orders on weekends or holidays observed by the company.

Returns

Return Policy

For a full refund, a return request must be made within 24 hours of receipt.  Altered products and special orders cannot be returned for exchange or refund.  All pieces will be subject to a quality control inspection, and the original packaging must be intact.  We reserve the right to refuse an exchange if the piece received is determined to be damaged or unsaleable.

Please Note: All international orders are final.  

If you wish to make a return, please email sales@guitam.com and title the subject of your email “RETURN,” followed by the order number.  We will provide a prepaid shipping label and will assist in arranging pick up for all returns.  Once the return is inspected, the customer will receive a full refund to the original form of payment less the return shipping fees.

Please contact sales@guitam.com with any questions you may have.